Q – How do I get there from Calgary International Airport?
A – Please click here for directions to The Crossing at Ghost River.
Q – If we have guests arriving at the airport is there a shuttle service or bus service to your site?
A – At this time we do not have a shuttle/bus service to the facility but can put you in contact with a number of service providers who can help accommodate you.
Q – Can we book our company/group for day meetings?
A – Yes, we have several locations that are ideal for day meetings or non-overnight use. We require that food and beverage service be provided by our Chef and kitchen.
Q – Does our group have exclusive use of the facility?
A – We do have the ability to accommodate multiple groups for both meeting/conferencing as well as meals. However, exclusive use is possible for a fee and can be organized by our reservations manager.
Q – Do we have to put down a deposit? What happens if we need to cancel?
A – We do have policies for both deposits and cancellation that relate directly to the date of your stay. Please feel free to contact us to learn more about these policies and how they pertain to your booking.
Q – What if the numbers of our booking change?
A – We understand that you may have changes to the number of individuals attending day meetings or overnight retreats, as well as those in attendance for meals. We have a policy that addresses this and encourages you to contact us as soon as possible. This allows us to do our best to accommodate any changes you may have and inform you of the potential fees associated with doing so.
Q – Can we share accommodations?
A – Yes, most of our rooms have king and queen beds, with some rooms furnished with a ¾ bed, we have one bedroom with two queen beds.
Q – Are there roads or trails to walk around the property?
A – Although The Crossing is located on 145 acres of land, there are no marked and maintained trails on the property. There is an unpaved road down to the river.
Q – Do you have an exercise room?
A – Yes we have a small gym with a treadmill, a couple of spin bikes, free weights and exercise balls.
Q – You are in a very natural and rural setting; does one need to be cautious of wildlife while on the property?
A – Our guests’ safety is very important to us. We do live in the country and there are animals in the area. We offer our guests bear spray, bear bells, flashlights, and suggest not to go out hiking alone and ‘buddy up’ when going out further into the property. We do see wild animals such as deer, elk, skunks, fox and occasionally bears, that pass through the property.
Q – Are you able to cater to special dietary needs?
A – Yes, we are able to cater to special dietary needs. We ask that you have your group coordinator inform us when confirming your meal selections during the booking process, otherwise we cannot guarantee that will have all ingredients necessary to create suitable alternative dishes.
Q – Do you serve alcohol or can I bring my own on-site?
A – The Crossing at Ghost River Ltd. does not have a liquor license but are happy to provide instructions on how to obtain a liquor license so that your group can bring their own alcohol.
Q – Is the price of conference room equipment included in the meeting room rental fee?
A – We are happy to be able to offer our groups renting conference space equipment free of charge. Please refer to our facilities page for what equipment is included and available in which rooms. There may be additional costs associated with securing outside equipment. Please speak with your booking coordinator about your needs during the time of your booking.
Q – Do you get cellular and wireless internet reception on the property?
A – Yes, we do get phone and wireless reception on the property. Certain carriers may provide better reception at different points on the property. Our buildings are set up for WiFi.
Q – What type of seating arrangements are available in the meeting rooms? Do you have round tables?
A – We offer u-shape, board room, classroom and theatre style seating arrangements in the meeting spaces. We do not have round tables for use in the meeting spaces.
Q – Is tipping allowed?
A – The Crossing staff works as a team to offer you the best service possible! A service charge is incorporated into your booking rate. We do not encourage individual tipping and ask that if you feel you would like to recognize an individual or the team in an additional way to please ask to speak to one of the Managers.
Q – Are pets allowed?
A – We know that pets are part of the family too so we’ve set assigned certain rooms as “Pet Friendly”. Availability is limited and must be approved and organized through your own group or company coordinator, an additional charge will apply.
Q – Is there laundry service available? Is there an iron I can access?
A – An iron and portable ironing board are available to guests, please contact any one of our staff members and they will be able to provide it to you. At this time we do not offer laundry service to our guests.