The Crossing at Ghost River Website Privacy Policy

Our Privacy Policy

At The Crossing at Ghost River Ltd., Cochrane, Alberta (“The Crossing”), the privacy and confidentiality of user information is important. We are committed to maintaining the privacy and security of your user information. We may update this policy from time to time, so please check here frequently.

The Crossing is committed to safeguarding your privacy while visiting The Crossing’s website, namely, www.crossingexperience.ca (hereinafter all identified URLs are collectively referred to as the “Site”). Our goal is to provide you with an Internet experience that delivers the information, resources and services that are most relevant to you. To achieve this goal, part of the operation of the Site includes the gathering of certain types of information about Site users. Because we understand that your privacy is important, we wish to explain the types of information we gather and the way in which we use it. This Privacy Policy applies to this Site only.

This Privacy Policy covers two types of information gathered at the Site, personal and aggregated. The term “personal information” refers to data you voluntarily provide in connection with use of the Site that identifies you and/or the company on whose behalf you are accessing and using the Site. Personal information includes, e.g., data submitted in connection with our services, such as your name, e-mail address, phone number, company affiliation, physical address and/or certain other personal information. The term “aggregated data” refers to general information regarding visitors and users of the Site that relates to use of the Site, e.g., traffic patterns, number of visits to certain pages, visits from other web sites or to third-party web sites linked to the Site, use of particular services and interest in services, information or features of the Site or other parties made available through or found at the Site.

What information is collected about you? How do we use it?

We take care to ensure that the personal information we obtain from you is not used in a way that you may be unaware of or not agreeable to. You may wish to submit an information request to The Crossing, participate in one of our promotions or subscribe to our e-mail or postal mail lists. In response, we may ask for information such as your name, email address, phone number and/or postal address.  By using the Site and providing us with the information requested, you consent to the collection and use of your personal information as follows:

  • Register you as a guest of The Crossing
  • Plan and purchase accommodations
  • Enter your email in our promotions or sweepstakes
  • Send marketing communications or surveys to you
  • Respond to your questions or suggestions
  • Improve the quality of your visit to our Site
  • Enforce our Terms of Use
  • Collect IP addresses to study aggregated data
  • Operate and manage the Site and our business

All forms will provide an opt-out button or alternative instructions to allow you to choose not to participate in The Crossing’s lists and future online marketing. In deciding whether or not to join such lists, please note that they are only used for The Crossing purposes or in joint promotions with a partner of The Crossing.  We do not sell, rent or share any of your personal information with any other party including any third-party joint promoters, nor use it for unapproved commercial purposes. You may request to be removed from our lists at any time. All emails distributed to our lists will contain easy, online access to unsubscribe.

Permission for Use

The Crossing may collect and use personal information that you submit at the Site in any manner that is consistent with uses stated in this Privacy Policy or disclosed elsewhere at the Site at the point you submit such personal information. By submitting personal information at the Site, you are giving your consent and permission for any use that is consistent with uses stated in this Privacy Policy or disclosed elsewhere at the Site at the point you submit such personal information, and such consent will be presumed by The Crossing, unless you state otherwise at the time you submit the personal information. Please do not request any such communications on behalf of an individual or company if you are not authorized to make the request.

Protecting your Information

We would like our Site visitors to feel confident about using the Site to plan and purchase their accommodations, so The Crossing is committed to protecting the information we collect.  The Crossing has implemented a security program to keep information that is stored in our systems protected from unauthorized access.  Paper copies, printed when needed, are stored in a secure unit on site and all electronic copies are hosted on a secure server with limited access by authorized users only.  Please be advised that although The Crossing has endeavoured to create a secure and reliable Site, we cannot guarantee confidentiality of any communication or material transmitted to or from the site.  When disclosing information over the Internet, users should remain mindful of the fact that it is potentially accessible by other parties.  The Crossing has no liability or responsibility for the security of personal information transmitted via the internet.

Withdrawing Consent to Use

If, after permitting use of your personal information, you later decide that you no longer want The Crossing to include you on its mailing list or otherwise contact you or use your personal information in the manner disclosed in this Privacy Policy or at the Site, simply tell us by sending an e-mail to the following address: info@null0fe.697.mwp.accessdomain.com.

Use of Aggregated Data

The Crossing is interested in improving the Site and may develop and offer new features and services. We monitor aggregated data regarding use of the Site for marketing purposes and to study, improve and promote use of the Site. In connection with such purposes, The Crossing may share aggregated data with third parties collectively and in an anonymous way. Disclosure of aggregated data does not reveal personal information about individual Site users in any way that identifies who they are or how to contact them.

Disclosure to Third Parties

The Crossing will not sell or lease your personal information to anyone, for any purpose whatsoever.

The Crossing may share your personal information with other companies or individuals when, for example:

  • We have your consent (either express or implied) to share the information.
  • The Crossing may monitor and, when we believe in good faith that disclosure is required, disclose information to protect the security, property, assets and/or rights of The Crossing from unauthorized use, or misuse, of the Site or anything found at the Site.
  • We need to share your information to provide the service you have requested.
  • We need to send the information to companies who work on behalf of The Crossing to provide products or services to you (unless otherwise specified, these companies have no right to use your personal information beyond that which we provide to them that is necessary to assist us).
  • We find that your actions on the Site violate our Terms of Use or other usage guidelines and we are required to conduct an investigation.
  • The Crossing is required to respond to court orders or other legal processes.

Use of Cookies

To enable features at the Site, The Crossing may assign one or more “cookies” to your Internet browser. Cookies, among other things, speed navigation through our Site, keep track of information so that you do not have to re-enter it each time you visit our Site, and may provide you with customized content. A cookie is an Internet mechanism composed of a small text file containing a unique identification number that permits a web server to send small pieces of information or text by means of your browser and place them on your computer’s hard drive for storage. This text lets the web server know if you have previously visited the web page. Cookies by themselves cannot be used to find out the identity of any user.

We use cookies and analytics tools to collect and maintain aggregated data (such as the number of visitors) to help us see which areas are most popular with our users and improve and update the content on our site. While in the process of browsing our site, you also provide us with information that doesn’t reveal your personal identity — what type of destination you’re exploring, for example. We use this aggregated data only as explained in this Privacy Policy. We do not connect aggregated data to any name, address, or other identifying information.

You may occasionally receive cookies from unaffiliated companies or organizations, to the extent they place advertising on our Site or are linked to the Site. These third-party cookies may collect information about you when you “click” on their advertising or content or link. This practice is standard in the Internet industry. Because of the way in which the Internet operates, we cannot control collection of this information by these third parties, and these cookies are not subject to this Privacy Policy.

Links Provided To Other Sites

The Crossing may provide links to a number of other web sites that we believe might offer you useful information and services. However, those sites may not follow the same privacy policies as The Crossing. Therefore, we are not responsible for the privacy policies or the actions of any third parties, including without limitation, any web site owners whose sites may be reached through this Site, nor can we control the activities of those web sites. We urge you to contact the relevant parties controlling these sites or access their on-line policies for the relevant information about their data collection practices before submitting any personal information or other sensitive data.

Your Consent To This Privacy Policy

Use of the Site signifies your consent, as well as the consent of the company for whom you use the Site and whose information you submit (if any), to this on-line Privacy Policy, including the collection and use of information by The Crossing, as described in this statement, and also signifies agreement to the terms of use for the Site. Continued access and use of the Site without acceptance of the terms of this Privacy Policy relieves The Crossing from responsibility to the user.  At your request, The Crossing will provide you with a statement disclosing all of your personal information in our possession and an explanation of how your information has been used, subject to applicable legal restrictions.  If you wish to update your personal information, please contact The Crossing at the email address specified below.

Policy Modifications

The Crossing reserves the right to change this Privacy Policy at any time.  Notice of changes will be published on this page. Changes will always be prospective, not retroactive. If you have questions about our policies or if you wish to have your personal information removed from our database, please contact us.

Hotel Contact Information:

The Crossing at Ghost River Ltd.
Box 879, Cochrane, Alberta, Canada T4C 1A9
Phone: (403) 932-3392
Fax: (403) 932-2582
Email: info@null0fe.697.mwp.accessdomain.com